Terms of Service

RSD, by Aquity · Effective 28 September 2026

These terms govern the use of RSD. By subscribing to the system, or by any of its members signing in, an office accepts these terms together with the privacy policy that complements them. “We” means Aquity, the operator of RSD. “The office” means a subscribed real estate office. “A member” means anyone the office has given an account.

1. What we provide

RSD is a management system for real estate offices in the State of Kuwait: recording and matching offers and requests, organising viewings, communicating with customers through the office's WhatsApp number, publishing to the office's Instagram account, and keeping the documents of closed deals. We provide the tool only. We are not a real estate broker, we are not a party to any deal between an office and its customers, and we do not verify the offers, prices or ownership recorded in the system.

2. Accounts and permissions

• Every member has a personal account with their own password. Accounts must not be shared, and the office is responsible for everything done through its members' accounts.
• The office owner sets each member's role and permissions, including who reads WhatsApp conversations and who opens the archive, and must disable the account of any member who leaves the office as soon as they do.
• The office must tell us at info@aquity.io immediately if it suspects unauthorised use of any of its accounts.

3. Acceptable use

The office and its members agree to the following. A breach entitles us to suspend the account concerned or the whole subscription:

• Never message anyone on WhatsApp unless they first contacted the office or agreed to receive its messages, and stop immediately when anyone asks.
• Comply with the WhatsApp Business terms, Meta's commerce policies and Instagram's policies. The office's WhatsApp number and Instagram account belong to the office, and any restriction Meta imposes on them because of the office's conduct is the office's responsibility alone.
• Never advertise a property the office has no right to market, and never use photos or text belonging to someone else.
• Comply with the laws in force in the State of Kuwait, including those governing real estate brokerage, advertising, electronic transactions and data protection.
• Never enter data for any purpose other than the office's real estate work, and never attempt to reach another office's data, probe the system's limits or disrupt it.

4. Connecting WhatsApp and Instagram

The office connects its own number and account from its settings, and may disconnect them at any time, at which point the connection keys are deleted immediately. In this connection we act as a technology provider registered with Meta, and we use the office's number and account for no purpose other than running the system on its behalf. Any conversation charges Meta applies are billed to the office's own Meta account.

5. Data

The office's data, including its customers' data, belongs to the office, which controls it; we process it on the office's behalf under the privacy policy. The office is responsible for collecting its customers' data lawfully and informing them. The office may request a full copy of its data at any time, and we deliver it within ten working days.

6. Subscription and fees

Fees and the subscription period are set in the subscription agreement signed with the office. Fees are paid in advance and are not refunded for a period that has begun. If payment is late we notify the office by email; if it remains unpaid fourteen days after that notice we may suspend access until it is paid, with the data kept intact throughout the suspension.

7. Availability and support

We work to keep the system available around the clock and announce any scheduled maintenance at least twenty-four hours in advance. We do not guarantee uninterrupted service, especially where it depends on outside providers such as Meta. Support requests are received at info@aquity.io and answered on working days.

8. Intellectual property

The system, its design, software and name belong to Aquity. A subscription grants the office the right to use the system for its own business only; it may not be copied, resold, made available to others or reverse engineered. We acquire no rights in the office's data, listings or photos.

9. Termination

Either party may end the subscription with thirty days' written notice. After termination the office may request a copy of its data within thirty days; we then delete its data entirely, including messages and archive documents, and it cannot be recovered afterwards. We may end the subscription immediately if the office seriously breaches section 3 or endangers the system or other offices.

10. Limits of liability

• We are not responsible for any deal or dispute between an office and its customers, nor for the accuracy of what the office or its members enter into the system.
• We are not responsible for decisions Meta takes about the office's number or account, for interruptions to its services, or for changes to its policies.
• The system's suggestions, such as matches and the analysis of advertisement text, are aids that a member reviews before acting on them; they do not replace the member's own checks.
• In all cases our liability to the office for any claim is limited to the subscription fees it paid in the twelve months before the claim, and we are not liable for any indirect loss or loss of profit.

11. Governing law and jurisdiction

These terms are governed by the laws of the State of Kuwait. The courts of Kuwait have jurisdiction over any dispute arising from them, after an attempt to settle it amicably within thirty days of one party notifying the other.

12. Changes

If we make a material change to these terms, we notify subscribed offices by email at least fourteen days before it takes effect and update the date at the top of this page. An office that does not accept the change may end its subscription before it takes effect, with no further obligation.

13. Contact

Aquity, State of Kuwait
Email: info@aquity.io